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STEEL HEARTS earphones
€34,99
Taxes included.
Shipping
Processing Time
All orders are processed within 1–5 business days depending on current order volume and workload.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if applicable).
Estimated Delivery Times
Delivery times may vary depending on destination country, customs processing, local postal services, and global shipping conditions.
Estimated delivery times after shipment:
- Nordic countries: 4–7 business days
- Europe: 4–9 business days
- USA: 4–8 business days
- China: 5–12 business days
- Rest of the world: 5–10 business days
Return Policy
Return Shipping
Currently, we do not provide prepaid return shipping labels.
Customers are responsible for arranging and paying for return shipping using their preferred local postal or shipping service.
Returns should only be sent to the return address provided during the return process via contact form.
We strongly recommend using a tracked shipping method, as we are not responsible for lost return shipments.
Return Eligibility
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in the original packaging whenever possible
- Return requests must be submitted within 30 days of delivery
Please contact us before returning any items.
Refunds
Once your return is received and inspected, refunds are processed within 1–3 business days.
Approved refunds will be issued to the original payment method used during checkout.
Please note:
- Product costs are refundable
- Original shipping costs are refundable
- Return shipping costs are non-refundable
- Your bank or payment provider may require additional processing time before the refund appears in your account
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the issue.
We will review the issue and work with you to find a suitable solution.
Important Notes
- We are not responsible for lost return shipments sent without tracking
- Customers are responsible for all return shipping costs, customs fees, and import duties
- We reserve the right to refuse returns that do not meet the conditions above
For all return requests, please contact us before shipping any items.
Manufacturing
We carefully source manufacturers globally to ensure the best possible audio quality, materials, and design. Each piece is then hand crafted and tested locally with attention to craftsmanship, durability, and detail — creating products that are both functional and artistically unique.